Now I have a great (heavy sarcasm on the great) Sam's Club experience to go along with the Walmart cookie experience I already posted about. Now I have a set! Yay! And this is about a week after signing up for a Sam's club membership for the very first time. :-/
My husband and I had been mulling it around about whether it would be worth it to purchase a Sam's Club membership. We do not have a COSTCO here, though I've heard it is better than Sam's. Paying for "savings" seemed a little counter-productive to me. And the savings weighed against the price of the membership are negligible, in my opinion. But we thought we'd go ahead and try it out for a year.
So, we went to Sam's to pick up a couple things on my list that I thought were decent deals. The best deal we found? A 3-pack of Welch's Sparkling grape juice (which I love!) priced at $2.91. That was a great deal, so we picked up 2.
When I got to the checkout, these 3-packs rang up at 1 cent. Long story short, I was not allowed to purchase the grape juice, even though the sign was still up and there were still other bottles left on the shelf. The supervisor radio-ed someone to tell them to take the remaining bottles off the shelf. She then claimed that she could not override the system to give me a price adjustment, and therefore could not sell me the grape juice.
Even after speaking to a higher up manager (who I assume was the manager on duty) I was continually told the same thing--they could not do it. Now, I have been in situations at other stores where something rang up wrong and I was either given the item for free or at least allowed to buy it at the ADVERTISED price. I've never been told I cannot have the item at all. After all, the mistake is on the part of the store, not the customer, right? Why should the customer suffer the consequences?
I must say this is NOT a very good first impression of my Sam's membership. It really just reaffirms what I've always suspected and continue to hear from people who refuse to shop at Sam's club or Walmart--customer service is simply not a priority at either Sam's Club or Walmart. I suppose they're so far in front of their competitors they don't have to worry about it--but how long will it be 'till people get so fed up they go elsewhere for good?
To be fair, the manager on duty did end up giving us a $15 gift card to use, and did apologize for the inconvenience, but I am still extremely irritated at not being allowed to buy something at the advertised price. Sorry, but at this point, the few pennies a year I MAY save with a Sam's membership are just not worth it to me. This may be the first and last Sam's Club membership I purchase.